So grateful I found Pest Defense Solutions, they have been nothing but professional, helpful, and kind. For someone who has PTSD and anxiety it really helps give me piece of mind to have honest and thorough people take care of any bug issues I have at my house. I would definitely recommend them to anyone and will do so!
Please be carful before signing a contract with them. I’ve had nothing but miscommunication from the moment I signed. I was offered a promotional rate for signing the 12 month contract and on first auto withdrawal was over charged, the amount was corrected but affected other transactions from my Bank account. Next had my routine pest control and not sure if I received a text reminder or not, either way I had no way to ask them to spray inside my home. When I called to schedule an appointment for inside pest control I was hassled by the manager on how they sent text messages and I was supposed to let them know at that time via text message. I wasn’t calling to argue with the manager simply was looking to schedule an appointment. He didn’t like that I didn’t follow there text message policy. When I asked to speak with someone else he stated he was the highest person I could talk to and continued to “explain” to me about how the text message was sent to me and how I need to make arrangements via that text message if I want inside pest control. From a company that has high claims on being the best I regret getting in bed with them for an entire year. Pest control shouldn’t have to be this hard, trust me, us home owners have bigger maintenance issues on our homes that require more attention. Be transparent and do as you say. If the owner of the company sees this please give me a call, I don’t do well with text messages. I still need pest control inside my home.
I was very pleased with this company!! They showed up on time, sprayed everything plus some. Very knowledgeable and did an amazing job!! I will definitely use them again and recommend them HIGHLY!!!
Thanks Kyle and Matt!!
Very friendly and informative staff. From the initial call they where very helpful and the tech that came out took the time out to make sure I understood everything he was doing and what expect next.
Very pleased with this company and will be using them regularly.
Friendly and professional from the very beginning! They explained services in great detail, didn’t pressure us into signing up and instead emailed me an overview of services so I could discuss with my husband before signing up. Technician calls to give a heads up that they’re on their way. Technician Matt takes pride in his work and gives great customer service. Took his time while applying the pesticide was not rushed at all, like most pest control companies usually are. Happy customers!
So far very pleased with this company and their service. The gentleman on the phone was professional and courteous, very informative as I had a lot of questions. I might have even repeated myself a few times but he was patient and polite. The first service was this morning, and the technician who came was also very professional and polite. Customer service is A+. Will recommend to friends and family.
I love PDS. I get notification when service is coming up, completed and a link to pay online. Great Customer service and bang for my buck. I live in a new housing area and with all the construction we were worried about all the creepy crawlies being dug up everyday and looking for a place to hide at night. I have seen a few creepy things outside of the house but nothing inside the house! that's all I can ask. Would highly recommend.
The attention of the technician to spray in the right places base on there experience and some that we ask for is very good. They listen to our concerns and respond any question related to the service. They always do there job and above. Excellent service! We are going into our third year with them servicing our property. Go for it!
Excellent service and friendly tech. Ralph was knowledgeable and explained everything that he was going to do and answered all of my questions. We were scheduled for the next day after our phone call and he came at the scheduled time.
Happy to share that my first of many experiences with pest defense Solutions was phenomenal. The level of customer service and thoroughness was refreshing and I'll definitely be sticking with Christian and Arleen for future pest preventative maintenance!
From a genuinely satisfied customer?
The service is always very prompt and courteous. I like the option that we can see a picture of our technician so we know who is coming to our house to do the service. The technicians are so very helpful and knowledgeable. I also really love the heads up call when they are in the way. Love it!
Great customer service, always polite, always on time, always in a great mood. I would recommend them for any pest control or weed services. They also did my front yard weeds with no charge. Overall such a great company in every way!
Everyone is incredibly nice and professional. I've never had any issues with the company at all. Used to have ant problem in the kitchen during the summer months, but didn't see a single ant or other critter since I hired Pest Defense Solutions. They are punctual and I really appreciate the service reminder texts.
The tech from this company was extremely knowledgeable. He was able to remove a wasps nest and let my boys look at the remains. They thought it was so cool! I'm happy with the product and the price is definitely reasonable for the area.
Pest Defense Solutions El Paso is one of the best pest control company in El Paso TX. I hate to admit that my building had bed bugs in El Paso TX but I have no problem mentioning that Pest Defense Solutions El Paso did a fantastic job at removing them. Such a great company and I would highly recommend this company to everyone.
Note: Check pricing before committing to pest services. Made the mistake of not understanding contract before hand.
After obtaining services from Pest defense Solutions, I was well satisfied with their services. Their technicians were professional, knowledgeable in their chemicals usage, and provided excellent customer service which I take seriously in every business that I deal with. I had two major ant holes in front and back yard and very small ants underneath the sink in kitchen area. Since my last visit, (July 2016) I no long have those pesky critters lurking on premises.
Well worth the expense!
We never have anything bad to say about PDS! Christian was on time (even a little earlier) he is very professional and polite. They take care of our home just like it would be their own. I always recommend PDS!