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Google Rating
4.9
Ash B
06:14 15 Jun 19
Pest defense is simply the best! I love that in between my scheduled times to come treat my house, if any bugs or spiders come up, they automatically guarantee they will come spray again with no charge. Their work is guaranteed and their customer service has been phenomenal. We have a ditch in the back of our house and lots of trees so we get so many insects, but luckily we have these guys to come save the day! Definitely recommend. Thank you pest defense.
Toni Martinez
01:29 30 May 19
Techs text me before showing up & call. They Answer all my questions. Offer me solutions on how to control bugs& ants... & whatever else they see or know about in my area. Email my bill info & deduct automatically then send a receipt . Easy & professional & one less thing for me to worry about. So far so good-thank you PDS!
Bella Mondragon
08:20 15 May 19
Giving this company 5 stars because they truly understand the meaning of customer satisfaction and is very military friendly. I was having problems with a few unwanted guests and called them up for a consultation. After talking to a rep who gave me a reasonable quote they sent someone out the next day. The guy who came over was awesome and super friendly. He took care of my insect problem and it’s been great so far. Highly recommend!! Thank you again pest defense!
Heather Krause
21:14 07 May 19
Jacob did a great job inspecting and teaching. He came with expertise and options for how to move forward.
Jennifer Bierds
11:20 10 Apr 19
We used Pest Defense Solutions for about a year, and they were great! We were scheduled for bi-monthly treatments, and always received reminders of the appointments in advance. If we ever had any issues between appointments, they were very helpful. The techs were always professional, and the service was well worth the price. We live in a very old house, and could definitely see a difference in appearance of bugs once we started using PDS. Only reason we stopped using them is because we’re moving to another city. Would highly recommend!
Joshua Hart
20:13 08 Apr 19
Best Pest Defense company that I have had in El Paso! I’m not just saying that. I had another company at first the was more expensive and not even close to the level of customer service you receive with Pest Defense Solutions. Great job and which your company continued success!
Karla Vela
18:05 28 Mar 19
I never have to worry about any creepy crawlers. Not a bug in sight. Definitely worth it!!
Rose
01:30 22 Mar 19
Josue is an employee who is very thorough and very responsive to customer requests. He presents himself as a knowledgeable professional, and is certainly reassuring. Represents the company well. Thank you, Josue!
Jesus Lopez
00:29 15 Mar 19
Luciano did an excellent job explaining all the details of the inspection. He also took the time to answer my questions about other services that are provided. Highly recommend.
Bill Johnston
18:09 12 Mar 19
These folks are awesome! They will work with you to find out exactly what you need. The Techs are easy to work with and very attentive. I trust them with my house and my pets.
Jerry M
20:52 15 Feb 19
Adrian provided great service to our home. He made sure we were satisfied and reminded me that should any pest situation arise, do not hesitate to call in to have it fixed. We have used PDS over a year now and have never had an issue!
Graciela Benavides
19:05 25 Jan 19
Adrian called when he got here, introduced himself, answered all our questions and notified us when he was done. We were very satisfied with his outstanding service. Will recommend Pest Defense Solutions to our friends and neighbors.
Charles Fitzgerald
20:32 10 Jan 19
The technicians that have taken care of my residence have been not only professional, but they are also very courteous. Since starting with PDS several years ago, I have not seen any critters in my residence. Very pleased with their service, and would highly recommend them to be used to take care of YOUR home.
Nivekyrrep10
20:41 22 Dec 18
Great service. Always polite and quality employees specializing in their craft. Any issues I ever had between service were resolved within 24 hrs. Thank you!
Lorenzo Morales
18:10 10 Dec 18
The technician(Mathew) that came to service our house was awesome! He informed me of any problems we had and let me know what he did to get rid of them. He was very professional and took his time. Great service and great people! I definitely recommend this company.
Luis Salazar
00:12 09 Dec 18
The short guy he is really cool. Adrian-John, he asked me if I wouldn't mind putting a review in, I hope I don't get you in trouble for mentioning that, but you guys do a great job. Definitely 5 star service!
Dario Eduardo Contreras
18:43 07 Dec 18
Awesome company, always friendly, very professional and consistent. Ever since they've started servicing my home we've been bug free. Luciano is very knowledgeable and professional, 100% recommend Pest Defence Solutions.
Gilbert Salcido
05:02 07 Dec 18
Ricardo was a great technician and serviced my home exactly how the office people explained to me plus more! I highly recommended him to my friends and family and hope I get services from him further in the future! Thanks Ricardo!
ashley porras
17:47 02 Dec 18
Best pest control I've ever had. I opted for the monthly extermination and every month just like clock work they come and make sure my home is free of unwanted pests and insects! I've had the pleasure of having Ricardo as my exterminator the past few months and he is very thorough and answers any questions i may have. Thank you for the excellent service !
Armando Ruiz
17:46 02 Dec 18
First class company! Everything was explained to me thoroughly from beginning to end. Ricky was a class act and answered the questions I had.
Erika Ramirez
04:28 02 Dec 18
I had a problem with bees. They were in a very hard place to reach. Ricky porras made sure he teaches them, and followed up with us to make sure they were gone. He was professional, quick and very friendly. I highly recommend using this company.
Julissa Salcido
21:33 30 Nov 18
Yesterday the technition named Ricky came to my home and did a terrific job. He explained the whole service to me before he serviced and after. He told me everything he did to my house as well as being very courteous, professional and punctual. I would highly recommend this company to all my family and friends.
K B
17:37 30 Nov 18
The service was really thorough and the tech Sam was very helpful and answered all my questions. They laid out the whole process for their treatment very clearly, and above all, it got rid of our black widow problem. Highly recommend!
Mrs. Sesshomaru
17:15 27 Oct 18
So grateful I found Pest Defense Solutions, they have been nothing but professional, helpful, and kind. For someone who has PTSD and anxiety it really helps give me piece of mind to have honest and thorough people take care of any bug issues I have at my house. I would definitely recommend them to anyone and will do so!
Danny Ureno
17:03 19 Oct 18
Please be carful before signing a contract with them. I’ve had nothing but miscommunication from the moment I signed. I was offered a promotional rate for signing the 12 month contract and on first auto withdrawal was over charged, the amount was corrected but affected other transactions from my Bank account. Next had my routine pest control and not sure if I received a text reminder or not, either way I had no way to ask them to spray inside my home. When I called to schedule an appointment for inside pest control I was hassled by the manager on how they sent text messages and I was supposed to let them know at that time via text message. I wasn’t calling to argue with the manager simply was looking to schedule an appointment. He didn’t like that I didn’t follow there text message policy. When I asked to speak with someone else he stated he was the highest person I could talk to and continued to “explain” to me about how the text message was sent to me and how I need to make arrangements via that text message if I want inside pest control. From a company that has high claims on being the best I regret getting in bed with them for an entire year. Pest control shouldn’t have to be this hard, trust me, us home owners have bigger maintenance issues on our homes that require more attention. Be transparent and do as you say. If the owner of the company sees this please give me a call, I don’t do well with text messages. I still need pest control inside my home.
teresa stogden
11:43 01 Oct 18
Very professional and easy to work with. After the 1st visit, I called with some more questions. They took the time to answer my questions, and were very personable.
Brian Rivard
00:20 07 Sep 18
Thorough and quick treatment of my property. Very courteous and clearly explained the treatment applied. Thank you very much!
Vikki Lynn Bailey
22:26 20 Aug 18
I was very pleased with this company!! They showed up on time, sprayed everything plus some. Very knowledgeable and did an amazing job!! I will definitely use them again and recommend them HIGHLY!!!
Thanks Kyle and Matt!!
Elaine Romero
13:58 12 Jul 18
Very friendly and informative staff. From the initial call they where very helpful and the tech that came out took the time out to make sure I understood everything he was doing and what expect next.
Very pleased with this company and will be using them regularly.
Jessica Go
00:04 11 Jul 18
Friendly and professional from the very beginning! They explained services in great detail, didn’t pressure us into signing up and instead emailed me an overview of services so I could discuss with my husband before signing up. Technician calls to give a heads up that they’re on their way. Technician Matt takes pride in his work and gives great customer service. Took his time while applying the pesticide was not rushed at all, like most pest control companies usually are. Happy customers!
Theresa Andrade
20:40 22 Jun 18
So far very pleased with this company and their service. The gentleman on the phone was professional and courteous, very informative as I had a lot of questions. I might have even repeated myself a few times but he was patient and polite. The first service was this morning, and the technician who came was also very professional and polite. Customer service is A+. Will recommend to friends and family.
Tim Banks
15:06 21 Jun 18
I love PDS. I get notification when service is coming up, completed and a link to pay online. Great Customer service and bang for my buck. I live in a new housing area and with all the construction we were worried about all the creepy crawlies being dug up everyday and looking for a place to hide at night. I have seen a few creepy things outside of the house but nothing inside the house! that's all I can ask. Would highly recommend.
Andrea Figueroa
15:33 13 Jun 18
The technician was extremely knowledgeable and very professional. He explained what he had done and answered questions we had. I feel very confident that I will continue to get great service.
Manuel Diego
18:19 07 Jun 18
The attention of the technician to spray in the right places base on there experience and some that we ask for is very good. They listen to our concerns and respond any question related to the service. They always do there job and above. Excellent service! We are going into our third year with them servicing our property. Go for it!
Ana Beltran
21:03 06 Jun 18
Great service, very professional and courteous. Explained services clearly and took care of my wasps situation. My family is now completely at ease. Will definitely recommend to family and friends.
Janice Flowers
00:24 01 Jun 18
Matthew was fantastic! He took time in answering all our questions and was very detailed in his responses. Looking forward to future visits.
Tj Hardy
03:10 22 May 18
Excellent service and friendly tech. Ralph was knowledgeable and explained everything that he was going to do and answered all of my questions. We were scheduled for the next day after our phone call and he came at the scheduled time.
Ericka Holloway
22:10 21 May 18
Happy to share that my first of many experiences with pest defense Solutions was phenomenal. The level of customer service and thoroughness was refreshing and I'll definitely be sticking with Christian and Arleen for future pest preventative maintenance!
From a genuinely satisfied customer?
Ericka H
Sambriddhi Winkler
17:24 12 May 18
Pest Defense Solutions is reasonably priced and their technicians are always friendly, professional, and informative. We highly recommend using this company for your pest control needs!
Lawan Nimprasert
19:34 07 Apr 18
The service is always very prompt and courteous. I like the option that we can see a picture of our technician so we know who is coming to our house to do the service. The technicians are so very helpful and knowledgeable. I also really love the heads up call when they are in the way. Love it!
Caitlin Wojie
22:56 08 Mar 18
Great customer service, always polite, always on time, always in a great mood. I would recommend them for any pest control or weed services. They also did my front yard weeds with no charge. Overall such a great company in every way!
Daisy Laparra
14:51 27 Feb 17
Everyone is incredibly nice and professional. I've never had any issues with the company at all. Used to have ant problem in the kitchen during the summer months, but didn't see a single ant or other critter since I hired Pest Defense Solutions. They are punctual and I really appreciate the service reminder texts.
Amy Call
14:36 13 Aug 16
The tech from this company was extremely knowledgeable. He was able to remove a wasps nest and let my boys look at the remains. They thought it was so cool! I'm happy with the product and the price is definitely reasonable for the area.
Cadell Faucet LLC
07:21 04 Aug 16
Pest Defense Solutions El Paso is one of the best pest control company in El Paso TX. I hate to admit that my building had bed bugs in El Paso TX but I have no problem mentioning that Pest Defense Solutions El Paso did a fantastic job at removing them. Such a great company and I would highly recommend this company to everyone.
Alicia Felix
05:52 01 Aug 16
Note: Check pricing before committing to pest services. Made the mistake of not understanding contract before hand.
After obtaining services from Pest defense Solutions, I was well satisfied with their services. Their technicians were professional, knowledgeable in their chemicals usage, and provided excellent customer service which I take seriously in every business that I deal with. I had two major ant holes in front and back yard and very small ants underneath the sink in kitchen area. Since my last visit, (July 2016) I no long have those pesky critters lurking on premises.
Well worth the expense!
Oxana Domanowski
13:43 31 Mar 16
We never have anything bad to say about PDS! Christian was on time (even a little earlier) he is very professional and polite. They take care of our home just like it would be their own. I always recommend PDS!
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